As Erasmus Mundus or Intra-Africa scholarship holder/applicant you may raise a complaint either before, during or after your study period. However, before submitting an e-complaint, we advise you to search for a dialogue with your project's representatives and/or to follow the institution's appeal procedure.
Before submitting a complaint, you should read:
This complaint form is only valid for the Erasmus Mundus and Intra-Africa Academic Mobility programmes.
Please provide in the free text box “Message” the following information (copy/paste the template questions below with your answers). Without the necessary information, your request cannot be processed.
- Have you already contacted the coordinator or body concerned, for example by email, about your complaint? Yes/No
- Have you ever contacted the Agency before? Yes/No. If yes, please mention the date of the last contact (and reference number of the previous complaint if applicable).
- Are you an applicant or scholarship holder or self-funded student?
- Title of the study programme (Erasmus Mundus)/title of the project (Intra-Africa) you applied to/you are attending
- Your complaint